IS YOUR STAFF PREPARED TO DELIVER GREAT SERVICE THAT BRINGS CUSTOMERS BACK?
But, what if your staff doesn’t speak her native language? What happens when a disabled customer faces barriers to entering your facility? Can your staff identify and meet the needs of all your customers? The fact is anyone who interacts with customers on a daily basis knows that creating a positive, respectful service experience takes work. This is where At Your Service can help. We’ve combined current research on customer service excellence with cultural awareness training to create an extraordinary multicultural, multi-faceted program for staff training.
BENEFITS
- Learn how to establish a connection, and genuinely engage with multicultural customers
- Build Skills to identify and respond to customer needs and expectations
- Discover how to manage their own attitudes- even in difficult situations
- Gain strategies to deliver exceptional service that drives repeat business
Date: Wednesday, October 02, 2019
With two-session opportunities: 8-12pm or 2-6pm
With a minimum of 10 participants per session
Workshop Location:
Lake of the Woods Arena
Community Room
234 15th Ave. SW
Baudette, MN 56623
To register contact:
Ryan Zemek at the Lake of the Woods EDA
via email rzemek@hrdc.org via telephone: 218-333-6541
Deadline to Sign-Up is Sept. 25th, 2019!
